Help and Support

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On this page we have provided answers and solutions to the most important and frequently raised email questions. However, please login to your control panel for the complete support database.

EMAIL: Problems and Errors

I'm sending an email to an external user with a large file attachment and they can't receive it. I've changed the MX record for my domain. Why am I now unable to receive email? My E-mails are getting delayed - what is causing this? I can't send email, but I can receive it. I can't receive email right now because it says the mailbox is locked? Why do I get a '550 Relay Not Permitted' error message when sending mail? SMTP/Sending mail issues with AOL I use Freeserve/Wanadoo as my ISP and I'm having issues sending email. Why is that? How do I increase the size of my mailbox? I am unable to connect to the mail server. Outlook is showing error 0x80042108? Outlook errors are occurring intermittently in the form of 0x800CCC0E, 0x800CCC6F, 0x80042108. Mail doesn't seem to be forwarding when I use the email forwarding option. Old mail is present but I can’t see new emails but I know it’s there? The amount of Spam I'm getting has suddenly increased (with Junk Mail filters enabled). Why do I get the message 550 IP in XBL SBL PBL or SCBL when sending mail

EMAIL: Configuration

I'd like to filter out spam email, is there any way to do this? How do I configure email using Outlook Express? How do I configure email using Microsoft Outlook? How do I configure email using Mozilla Thunderbird? Can I use my Microsoft Exchange server for email? How do I setup email forwarding? How do I setup all my email to forward to another email address? Can I autosetup my email settings in Outlook Express? What is my email username and password? Setting up my email with Entourage 2004 on Mac OS X Setting up my email with Mail for Mac OS X 10.4

EMAIL: Useful Information

Is there a size limit for email sent to my account? What is a POP box? What is SMTP? What is an autoresponder? How can I see email addresses on my email distribution list? Can I use my own SMTP server? How do I handle SPAM/UCE/UBE? How do I setup an email box (pop3)? How do I setup an autoresponder (vacation) message? WebMail - Compose/Send Email WebMail - Calendar WebMail - Modifying Settings WebMail - Address Book WebMail - Spell Check Feature Do you have an SMTP (outgoing mail) server I can use? How do the different sorts of forwardings and mailbox accounts interact?