All customers have full access to a team of technicians as well as a support database online that will answer almost all of your questions without the need to contact staff. We always advise you to visit the support section in your hosting control panel first as there are hundreds of useful answers to the most common questions as well as images where necessary to help you set up things like emails and FTP.
Our head office is located in Bangkok, Thailand but we also have offices in the UK. We can provide support in both Thai and English with both native Thai and native English staff. We do not cater for clients in our offices as we service all clients online.
No. All customer service is dealt with online. We are an online web business not a restaurant, clothes or coffee shop. We are happy to assist you 24 hours a day online as that is our business and that is our job.
Accounts are almost instantly set up after payment has been received.
Our main company has been in business in Thailand since the year 2003. Before that, we had a UK based web design and web hosting company before we opened our second office in Thailand.